+22% consultation bookings
Patients meet their provider before the first visit at Body Balance Medical
+22%
36%
1.8 min
+54%
About Body Balance Medical
Body Balance Medical is a medical aesthetics and wellness practice in Las Vegas, Nevada. Its licensed providers offer hormone therapy, medical weight loss, injectables, skin treatments, IV therapy and more, with an approach built on medical oversight and realistic expectations. The practice is LegitScript certified.
Challenge
Choosing a provider for hormone therapy, weight loss or injectables is a personal decision. Before booking, patients want to know who will be treating them, what a consultation involves, whether a treatment is right for them and what results are realistic. A list of services couldn't answer those questions, and patients who weren't sure simply didn't book.
Solution
Body Balance Medical added Zeacon to its website so patients can meet the practice before they walk in. Zeacon's AI shows each visitor the video that matches what they are researching: a provider introducing hormone therapy, a walkthrough of what to expect at a first consultation, or a look inside the clinic. Each video leads to booking a consultation, so the next step is always one click away.
Patients want to know who they'll be seeing before they book. Letting them meet our providers on video has meant 22% more consultation bookings, and patients arrive already comfortable with us.
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Body Balance Medical
Results
+22% consultation bookings from the website
36% of visitors engaged with a video
1.8 min average watch time per session
+54% time on site
Providers introduced on video before the first appointment
Impact on patients
Patients arrive at their first consultation already familiar with their provider and with clear expectations. That makes the first visit more productive for both sides and helps the practice build the long-term relationships its care depends on.
Looking ahead
Body Balance Medical plans to add more treatment explainers and use Zeacon's Analytics Agent to see which questions patients are asking most, so new videos answer them directly.
